Placing an order with Diosa Paris is simple. Browse our collections online and select the pieces you wish to purchase. To complete your order, contact our sales team using the details provided on the website, and a dedicated jewellery advisor will personally assist you throughout the purchasing process.
Yes. Orders may be placed directly over the phone through our customer care team. Our jewellery advisors will assist you with product selection, availability, sizing guidance, and order placement to ensure a seamless shopping experience.
We offer a range of secure payment options for your convenience. Accepted payment methods include major credit and debit cards, bank transfers, and other secure payment solutions available in your region. Available payment options will be confirmed at the time of purchase.
If a piece is temporarily unavailable, our team will be pleased to assist you with a made-to-order request where possible or recommend similar styles from our current collections. You may also register your interest to be notified when the piece becomes available again.
In rare instances, duplicate charges may occur due to a payment processing error or multiple submission attempts. If you believe you have been charged more than once for the same order, please contact our customer care team with your order details. We will investigate the matter promptly and arrange any applicable refund without delay.
Once your order has been confirmed, you will receive an order confirmation number along with a confirmation email containing your purchase details. If there are any issues processing your order, a member of our team will contact you directly.
Every Diosa Paris creation undergoes a meticulous inspection before dispatch to ensure it meets our quality standards. Once approved, your jewellery is carefully presented in signature Diosa Paris packaging and prepared for shipment. Your order is then entrusted to our delivery partners and dispatched to your chosen address at the earliest available opportunity.
Once your order has been dispatched, you will receive an email containing your tracking number and courier details. Tracking information generally becomes active within 24 hours of dispatch, allowing you to follow your shipment throughout its journey.
Our delivery partners include:
Delivery timelines vary depending on whether your piece is ready to ship or crafted to order.
Ready-to-Ship Pieces
• Estimated delivery: 1–4 business days
Made-to-Order Pieces
• Bangles: 10–14 working days
• Bracelets: 10–14 working days
• Earrings: 10–21 working days
• Rings: 10–14 working days
• Necklaces: 15–40 working days
Please note that delivery timelines are estimates and may vary depending on the complexity of the design, destination, and customs processing requirements for international shipments.
Complimentary shipping is offered on all Diosa Paris orders. For international deliveries, any applicable customs duties, import taxes, or local levies imposed by the destination country remain the responsibility of the recipient unless otherwise specified.
At Diosa Paris, customer satisfaction is of utmost importance. We accept return requests within 30 days of delivery for eligible items that are unworn, unused, and returned in their original condition. All returns must be accompanied by the original packaging, assurance certificate, and any accompanying documentation. Please note that customised, personalised, made-to-order, or special-order creations may not be eligible for return. For further assistance, we encourage you to contact our customer care team.
To request a return, please contact our customer care team with your order details. A member of our team will guide you through the return process and provide the necessary instructions for returning your jewellery safely and securely. Once the returned item has been received and inspected, we will notify you regarding the status of your return.
Yes. Eligible items may be exchanged within 30 days of delivery, provided they are unworn, unused, and returned in their original condition with all original packaging, assurance certificates, and accompanying documentation. Beyond this period, every Diosa Paris creation is protected by our 70% Lifetime Exchange Policy. Under this policy, clients may exchange their jewellery at any time and receive a credit equivalent to 70% of the original purchase value towards a new Diosa Paris creation. Our Lifetime Exchange Policy reflects our commitment to creating jewellery that remains relevant, wearable, and cherished through every stage of life. Please note that exchange eligibility may vary for customised, personalised, made-to-order, or special-order creations. For assistance with an exchange request, our customer care team will be pleased to help.
Our Customer Care team will be pleased to assist you with product enquiries, orders, sizing guidance, exchanges, repairs, and after-sales service. You may contact us via phone, email, WhatsApp, or through the contact form available on our website.
India: +91 98210 71963
Middle East (UAE): +971 50 293 1448
Europe: +39 338 857 4744
Alternatively, you may email us at care@diosajewels.com and a member of our team will respond as promptly as possible.
Our Customer Care teams are available during local business hours and are committed to providing personalised assistance and support.
Customer Care Hours
• Monday to Friday
• 9:00 AM – 6:00 PM (Local Time)
For region-specific assistance, please contact the appropriate office listed above or visit our Contact Us page for the latest information. Should you contact us outside of business hours, we will respond at the earliest opportunity on the next working day.
Creating an account with Diosa Paris allows you to enjoy a more personalised shopping experience, including access to your order history, saved details, and exclusive updates from the Maison. To create an account, simply select "Sign Up" on our website and enter your name, email address, and password. Once your registration is complete, you may receive a verification email to confirm your account details.
If you have forgotten your password, select "Forgot Password" on the login page and enter the email address associated with your account. We will send you a secure link allowing you to create a new password and regain access to your account. If you do not receive the email, please check your spam or junk folder or contact our Customer Care team for assistance.
Creating a Diosa Paris account allows you to:
Your personal information is handled securely and in accordance with our Privacy Policy.
No. Diosa Paris jewellery is engineered to be maintenance-free and resistant to tarnishing under normal wear. Our creations are designed to retain their beauty and brilliance through everyday use, allowing you to enjoy your jewellery with confidence and minimal upkeep.
Every Diosa Paris creation is accompanied by our 3-Year Unconditional Repair & After-Sales Service, reflecting our commitment to exceptional craftsmanship and long-term care. For three years from the date of purchase, we offer complimentary repairs and after-sales service, regardless of the nature of the damage. Whether your jewellery requires a repair, adjustment, or professional attention, our expert artisans will carefully assess and restore your piece wherever possible, at no additional cost. Should a piece be deemed beyond repair, our Customer Care team will advise you on the most suitable solution, including replacement options where applicable. To request a repair or after-sales service, simply contact our Customer Care team with your proof of purchase, and we will guide you through the process. Our commitment to craftsmanship extends well beyond the day of purchase, ensuring your Diosa Paris creation continues to be enjoyed for years to come.
At Diosa Paris, we believe luxury should be effortless. Unlike traditional jewellery that often requires special handling and ongoing maintenance, every Diosa creation is designed to be worn, enjoyed, and lived in with confidence. Crafted to be maintenance-free, our jewellery is resistant to tarnishing and designed to retain its brilliance through the rhythms of everyday life. You may wear your Diosa jewellery while showering, swimming, travelling, enjoying the beach, or participating in everyday activities without concern. Our creations are also designed to withstand exposure to sunlight, perfume, makeup, and cosmetics without compromising their beauty or finish. Whether worn before or after your beauty routine, your jewellery will continue to maintain its radiance. We encourage our clients to wear their Diosa creations every day. Created to be as enduring as they are beautiful, they offer a truly stress-free jewellery experience without the constant care often associated with traditional jewellery.
Although Diosa jewellery is designed to remain beautiful with minimal maintenance, occasional cleaning will help preserve its brilliance and sparkle. To clean your jewellery, gently polish it using the soft dry cloth provided in your Diosa Care Kit. For pieces featuring stones or pearls, you may first use the wet tissue included in the Care Kit to remove dust or residue, followed by the dry polishing cloth to restore shine. This cleaning method is suitable for all Diosa Paris creations and helps maintain the beauty, clarity, and radiance of your jewellery for years to come.
To preserve the beauty of your jewellery, we recommend storing each piece in its original Diosa Paris case when not in use. If travelling with multiple pieces, ensure they are stored separately or wrapped individually in a soft fabric to prevent scratching or friction between surfaces. Necklaces and bracelets should be stored flat whenever possible to maintain their shape and prevent links from becoming distorted. Chains should be fastened before storage to minimise the risk of tangling. When travelling, we recommend transporting your jewellery in its original Diosa Paris case or a protective jewellery pouch to ensure it remains secure and protected throughout the journey. Thoughtful storage will help preserve the beauty of your creations, allowing them to be enjoyed and cherished for years to come.
Every Diosa Paris creation is accompanied by our 3-Year Unconditional Warranty, reflecting our commitment to exceptional craftsmanship and lasting quality. For three years from the date of purchase, your warranty includes complimentary repairs and aftersales service covering manufacturing defects, craftsmanship, stone settings, structural repairs, and any damage sustained through normal wear or accidental use. Our expert artisans will carefully inspect each piece and restore it wherever possible at no additional cost. Should a piece be deemed beyond repair, our Customer Care team will advise you on the most suitable solution, including replacement options where applicable. To make a warranty claim, simply contact our Customer Care team with your proof of purchase, and we will guide you through the process.
Should your Diosa Paris creation require attention, our Customer Care team will be pleased to assist you throughout the warranty process. To request warranty service, simply contact us with your proof of purchase or assurance certificate, along with a brief description and photographs of your jewellery. Our specialists will carefully assess your request and advise you on the next steps. If your piece requires inspection, we will guide you through the secure return process. Once received, our expert artisans will evaluate the jewellery and carry out the necessary repairs or aftersales service in accordance with your 3-Year Unconditional Complimentary Warranty. Our goal is to restore your jewellery to its finest condition and return it to you as quickly and efficiently as possible, ensuring it can continue to be enjoyed for years to come.
