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You can place an order online by browsing our collection, selecting your desired items, adding them to your cart, and proceeding to checkout. Follow the step-by-step process to complete your purchase securely.
Yes, you can place orders by phone. Contact our customer service team during business hours, and they will assist you with your order placement and answer any questions you may have.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and other secure payment options depending on your location.
If a product is unavailable, you can join our waitlist to be notified when it's back in stock. We'll also suggest similar items that might interest you from our current collection.
Double charges can occur due to technical issues or multiple submission attempts. Please contact our customer service immediately with your order details, and we'll resolve this issue promptly with a full refund if applicable.
We offer a 30-day return policy for unworn items in original condition. Items must be returned with original packaging and certificates. Custom pieces may have different return conditions.
To initiate a return, log into your account and go to your order history. Select the item you wish to return and follow the return process. You can also contact our customer service team for assistance.
Yes, we offer exchanges within 30 days of purchase. The item must be in original condition with all certificates and packaging. Exchange policies may vary for custom pieces.
You can reach our customer service team via phone, email, or live chat. Our contact information varies by region - India: +91 98210 71963, UAE: +971 50 293 1448, Europe: +39338857474.
Our customer service hours vary by region. Generally, we're available Monday to Friday 9 AM to 6 PM local time. For specific hours in your region, please check our contact page.
You can create an account by clicking the "Sign Up" button on our website. Fill in your details including name, email, and password. You'll receive a confirmation email to verify your account.
To reset your password, click "Forgot Password" on the login page. Enter your email address and we'll send you a link to create a new password.
Store your jewelry in a dry place, clean regularly with appropriate cleaners, avoid exposure to chemicals, and have it professionally serviced annually to maintain its beauty and longevity.
Yes, we offer comprehensive repair services for all Diosa Paris jewelry. Contact our customer service team to arrange for repair assessment and service.
Our 3-year complimentary warranty covers manufacturing defects, stone settings, and craftsmanship issues. It does not cover damage from normal wear, accidents, or improper care.
To claim warranty service, contact our customer service with your purchase details and photos of the issue. We'll guide you through the warranty claim process and arrange for service.